Metrics that measure critical aspects of the business. It could be First Call Resolution or Average Handle Time for call centers or Inventory Turns of Fill Rate for inventory management.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

A software platform used in a warehouse to help manage operations, inventory and processes as efficiently as possible.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

The management of all aspects of a good’s or service’s delivery to the end customer. Its activities cover a broad range within operations, from product design to product delivery and everything in between such as inventory management, supplier management and logistics management. The goal of supply chain management is to maximize the value the customer receives while reducing waste and costs at every step of a product’s delivery.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

A method of maximizing a company’s supplier or category spend by looking at the overall business using input from all stakeholders. The goal is to optimize supplier-buyer relationships where it makes business sense to do so to lower overall cost while increasing value.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

The most basic way to outsource where capacity of in-house operations is extended to service provider. For instance, a software department can have a team locally and when its day shift ends, an offshore company who is about to start their day takes over the projects.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

A commitment between the buyer and supplier that provides the detail of service: quality, reliability, responsibility, that is mutually agreed upon by both parties. It defines the parameters of the outsourcing partnership with regards to the supplier’s deliverables including its timing and/or frequency.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

This model is for outsourcing initiatives with a fixed start and end dates. It is more complex than staff augmentation. Organizations typically select this model to deal with irregular or one-off projects to not interrupt its other operations.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

The four stages a product goes through in its lifetime, namely: introduction, growth, maturity and decline.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

The practice of transferring portions of work to outside suppliers. It is sometimes referred to as subcontracting.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.

The benefit a person or entity could have received but gave up since it pursued an alternative route.

We provide outsourcing solutions in Customer Service, Accounting, Data-Entry and Purchasing.